How to File a Complaint

Notice to Consumers – Texas Mental Health Services
In accordance with Texas law (House Bill 4224 and Section 181.105 of the Texas
Health and Safety Code), the following information is provided to help consumers
understand their rights and available resources.

Requesting Your Health Care Records
You have the right to request a copy of your mental health records.
To request your records, please submit a written request to your treating clinician or to
the practice directly. Requests may be made via email, secure client portal, or in writing.
Records will be provided in accordance with Texas law and applicable privacy
regulations.
If you have questions about accessing your records, please contact our office for
assistance.

Contacting the Texas Behavioral Health Executive Council (BHEC)
The Texas Behavioral Health Executive Council regulates licensed mental health
professionals in Texas.
If you have questions about licensure or professional standards, you may contact BHEC
directly:
https://bhec.texas.gov/contact-us/

Filing a Consumer Complaint
If you wish to file a consumer complaint regarding mental health services, you may do
so with the Texas Office of the Attorney General:
Office of the Attorney General – Consumer Protection
https://www.texasattorneygeneral.gov/consumer-protection